Refund & Returns Policy

At DaftarMart, customer satisfaction is important to us. We strive to ensure that all products are delivered in perfect condition. However, if you are not fully satisfied with your purchase, please review our refund and returns policy below.

Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The item received does not match the description on the website

  • The issue is reported within 48 hours of delivery

To be eligible for a return:

  • The product must be unused

  • It must be in original packaging

  • All accessories, manuals, and labels must be included

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Items damaged due to misuse or improper handling

  • Clearance or discounted items (unless damaged or defective)

  • Customized or bulk orders (unless defective)

Return Process

To initiate a return:

  1. Contact us at info@daftarmart.com

  2. Provide your order number, product details, and reason for return

  3. Share clear images or video of the issue (if applicable)

  4. Our support team will review your request and guide you further

Returns without prior approval will not be accepted.

Refund Policy

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

  • If approved, the refund will be processed within 7–10 working days.

  • Refunds will be issued via the original payment method or store credit, depending on the case.

Shipping charges are non-refundable, unless the return is due to our error.

Replacement Policy

  • Replacements will be offered for damaged, defective, or incorrect items.

  • Replacement delivery timelines depend on product availability.

  • If the item is out of stock, a refund or store credit will be offered.

Shipping Costs for Returns

  • If the return is due to DaftarMart’s mistake (wrong or defective item), return shipping will be covered by us.

  • If the return is due to a change of mind, shipping costs will be borne by the customer.

Order Cancellations

  • Orders can be canceled before dispatch.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

For any questions regarding refunds or returns, please contact us:

📧 Email: info@daftarmart.com
📞 Phone / WhatsApp: +92-300-4447665

Policy Updates

DaftarMart reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

DaftarMart — Smart Supplies for Smart Workplaces.